Shipping policy

Shipping Policy – Capybara-Fix

We aim to keep things fast and trackable — no one likes waiting for respawns.

1. Processing Times

Orders for parts and accessories ship within 1–3 business days.
Mail-in repairs are returned once the service is completed (we’ll update you when it’s on its way).
We don’t ship on weekends or holidays — even MrCapy needs a save point.

2. Shipping Methods & Costs

All orders are shipped via tracked services.
Shipping costs are calculated at checkout based on weight and destination.
Customers are responsible for any import duties or taxes outside the UK.

3. Mail-In Repairs (Sending to Us)

You are responsible for safely packaging your device and covering postage when sending it in.
Tip: Use plenty of padding — controllers don’t like critical hits.
We are not liable for damage or loss before the package reaches us.

4. Returns & Exchanges Shipping

If returning a part/accessory (unused and within 30 days), the customer covers return postage unless the item was faulty or incorrect.
For repairs, once work has started, returns aren’t possible (see Returns Policy).

5. Lost or Delayed Shipments

Once shipped, you’ll receive tracking details by email.
If your package is delayed, contact the courier with your tracking info first.
If still unresolved, contact us and we’ll help chase it down.

6. Contact

Questions about shipping?
📧 support@capybara-fix.co.uk