Refund policy

Returns & Refunds Policy – Capybara-Fix

We want every player to be happy with their gear. Here’s how returns and refunds work at Capybara-Fix.

1. Parts & Accessories

Unused and unopened items can be returned within 30 days of delivery.
To start a return, contact us with your order number.
You cover return shipping unless the item arrived faulty or incorrect.
Refunds are issued to your original payment method once we receive and inspect the item.

2. Custom Services & Repairs

Once repair or installation work has started, the service is non-refundable.
If an issue arises with a repair, it may be covered under our warranty (see Warranty Policy).
We don’t refund for user damage, liquid damage, or tampering after service.

3. Warranty Returns

Repairs include a limited warranty (30–90 days depending on service).
Warranty covers the specific fault repaired, not new or unrelated issues.
If eligible, we’ll re-do the repair free of charge.

4. Refund Processing

Approved refunds are processed via the original payment method.
Please allow up to 5–10 business days for banks/payment providers to release funds.

5. Exclusions

We cannot accept returns or refunds for:

Used or opened parts/accessories.
Devices sent without proper packaging and damaged in transit.
Services already completed as requested.

6. Contact

Need help with a return?
📧 contact@capybara-fix.co.uk