FAQ

General Questions

How long do repairs take?

Most repairs are completed within 7–14 working days once we receive your device.

Simple repairs: usually under a week
Complex board-level jobs: may take longer

We’ll always keep you updated on progress.

Do you offer warranty?

Yes! All repairs come with a 90-day parts and labor warranty. This covers:

Parts we fitted
Labor involved in the repair

If the same issue returns within that time, we’ll fix it at no extra cost.

How do I send my console or controller to you?

Easy — just follow these steps:

Pack it securely with bubble wrap or padding
Place inside a sturdy box
Post to our service address (provided after checkout)

Do you buy or sell consoles?

Nope — we’re all about repairs and upgrades. Think of us as the Capybara mechanics for your gaming gear, not a reseller.

Do you offer returns or refunds?

We handle returns like this:

Accessories: return within 30 days if unused
Repair services: covered by our No Fix, No Fee policy

We’ll always be fair and transparent in resolving issues.

Shipping & Payments

What shipping options are available?

Free Standard Shipping (Royal Mail Tracked 24) on orders over £100
Standard tracked shipping at checkout
Next-day courier upgrades available

Do you offer international service?

Yes — we serve customers worldwide.

International shipping rates apply
Costs vary by destination
Import fees or duties may apply in your country

How do you ship my device back?

All returns sent via Tracked 24 and insured services
You’ll receive a tracking number as soon as your repair is complete

What payment methods do you accept?

Debit/credit cards
PayPal
Apple Pay
Google Pay

Advanced Services

Do you only offer the repairs and upgrades listed here?

Our main storefront covers the most common repairs and accessories.

If you’re looking for something more advanced, drop us a line and we’ll see what’s possible.

How can I contact you for special requests?

For specialist or advanced services, please reach out directly:

Join our Discord Community
Discord username: capybarafix

Do you provide guides or tutorials?

Nope — that’s what YouTube and the forums are for.

If you’ve already done your research and need steady hands for the tricky part, that’s where we come in.

Is this service discreet?

Always. All advanced work is handled with professionalism, care, and privacy.

Service & Repairs

Do you provide a quote before repair?

Yes — prices are listed on each service page. If we find additional issues during inspection, we’ll contact you before doing any extra work.

What if you can’t fix my device?

Then you don’t pay — our No Fix, No Fee policy means exactly that. We’ll only charge return postage if the repair can’t be completed.

Do I need to include cables, controllers, or just the console?

Just the console (or controller if that’s what’s being repaired). Please keep your power cables, docks, and games at home unless we specifically ask for them.

Can you fix water-damaged devices?

Sometimes — success depends on how quickly the device was dried and how much damage occurred. We’ll inspect it and let you know if it’s repairable.

Products & Accessories

Are your parts original or third-party?

We use a mix of high-quality OEM and aftermarket parts depending on availability and what’s best for the repair. We’ll always choose the most reliable option.

Do you sell official accessories too?

Yes — where available, we stock official chargers, controllers, and other accessories. When not available, we offer vetted, high-quality alternatives.

Do you install shells, skins, or custom parts I supply?

Yes — if you send in your own shells or parts, we can install them as part of our Custom Fit service. Just make sure the parts are compatible and good quality.

Please note: our warranty doesn’t apply in this scenario, since you’re providing the part.