Privacy policy

Privacy Policy – Capybara-Fix

At Capybara-Fix, your privacy matters more than loot boxes. This Privacy Policy explains how we collect, use, and protect your data in line with GDPR and UK law.

1. What Data We Collect

We only collect what’s needed to complete your order or provide support:

Name and contact details (email, address, phone if given).
Order details (products/services purchased).
Payment info is handled securely by Shopify and never stored by us.

2. How We Use Your Data

To process and ship your orders.
To provide updates on repairs or services.
To respond to your questions and support requests.

We don’t sell or share your data with third parties outside what’s required to process your order (like couriers or payment providers).

3. Data Retention

Order records: kept only as long as legally required for tax/audit purposes.
Support emails/messages: deleted after the case is closed, unless required by law.
No marketing emails unless you explicitly opt-in.

4. Your Rights (GDPR)

You have the right to:

Access the data we hold about you.
Request corrections or deletion.
Withdraw consent at any time.
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

5. Cookies

Our store runs on Shopify, which uses cookies to keep your cart and checkout working smoothly. You can disable cookies in your browser, but it may affect site performance.

6. Data Security

We use Shopify’s secure systems and standard protections to keep your data safe. While no system is 100% invincible, we do everything we can to prevent unauthorized access.